No Smoking
We are 100% non-smoking in our rooms, the restaurant, and bar area. If there is physical evidence, or smell that indicates there was smoking in a room a guest room, a charge of $100 will be made against the credit card provided to the motel at the time of making the booking and/or at the time of checking in. This charge covers the cost of cleaning the interior and bedding.

We sell sleep – please respect others and be quiet after 10pm and before 7am
In the interests of enjoyment, sleep and respect for all guests at the motel, a no party policy applies to all guests staying at the Baan Baa Hotel. All guests are expected to be respectful of other guests and staff at all times. This includes a quiet period from 10pm and 7am. They may be immediate eviction with no refund for those who choose to be noisy after 10pm.

Pets
We are not pet friendly, except for assistance dogs. Your pets may stay in your vehicles by prior specific arrangement; please discuss with our staff when you make your booking. Any guests who brings a pet into a room will face immediate eviction. If there is physical evidence, or smell which indicates there was a pet in a guest room, a charge of $100 will be made against the credit card provided to the motel at the time of making the booking and/or at the time of checking in.

Cooking
Cooking in guest rooms is strictly forbidden by NSW Health Authorities with the exception of the use of the kettle, toaster and microwave provided.

If there is physical evidence, or smell which indicates there was cooking in a room, a charge of $100 will be made against the credit card provided to the motel at the time of making the booking and/or at the time of checking in.

Cleaning
Daily room service is available Monday – Saturday. If you do not wish to have your room serviced, please place the ‘Do not Disturb’ sign on your door. We do not offer room cleaning on Sundays or Public Holidays, you are welcome to request fresh suppliers as needed at the bar. Weekly room cleaning for long stay guests. Guests are required to keep and leave the room in good condition – rooms left in an unreasonable state will incur a cleaning fee of $75 which will be deducted from your deposit or credit card.

Property Damage or Theft
Any damage to the Baan Baa Hotel property, whether accidental or deliberate, is the responsibility of the guest whose name is against the room. Any costs associated with repairs and/or replacement will be charged to the credit card provided to the motel at the time of making the booking and/or at the time of checking in.

Car Parking
Cars can be parked in the parking area adjacent to the accommodation. No mechanical repairs to be undertaken on the Baan Baa Hotel site. Car noise to be kept to a minimum at all times - no revving of vehicles on site.  

Cancellation Policy
At the time of making a reservation, all guests will be required to provide a current and valid credit card number to confirm and secure the reservation.

Cancellations must be made at least 24 hours prior to check in date and time. That is, by 2pm the day prior to your booking arrival date. For cancellations received within this time, the full amount for your stay will be charged.

For long weekends and group bookings, cancellation must be made at least 7 days prior to check in date. For cancellations received within this time, the full amount of your stay will be charged. No date changes can be made to bookings within the cancellation period or after. 

Group Bookings
Group bookings of 5+ rooms are required to pay a deposit of the first night of accommodation for all rooms to confirm the booking.  If your group stay is for one night only, 50% of your stay requires payment to confirm your booking. Group bookings have extended cancellation policies which will be specifically advised at the time the booking is confirmed. Cancellations must be made 30 days + in advance to get a refund.  No date changes can be made to bookings within the cancellation period. Group Bookings will be accepted at the discretion of the managers after an assessment has been made as to any likely disruption to other guests. Please contact us to discuss group bookings.

Management Discretion 
Management is entitled to exercise discretion and either remove a booking or resell a room in the following instances:
· If a guest arrives to check-in in an intoxicated or disruptive state
· Has not confirmed the booking and provided a valid credit card number within 24 hours of check in

Paying by Credit Card?
We accept Visa and Mastercard, fees apply. You will be asked to produce the credit card used to make your reservation at check in, along with your ID.

SUPPLY OF CREDIT CARD DETAILS, PAYMENT OF DEPOSIT OR FULL PAYMENT CONSTITUTES ACCEPTANCE OF THESE TERMS AND CONDITIONS